About

Are your psychologists registered?

Yes all our Registered, Clinical and Provisional psychologists are registered with the Australian Health Practitioner Regulation Agency (AHPRA) and are selected by Recharge Wellness.

Why do some psychologists have a fee and others are bulk-billed?

Some of our psychologists are bulk-billed, which means there’s no cost to you — Medicare covers the full fee. This is usually available for clients with a Mental Health Care Plan who meet certain criteria, like financial hardship.

Other psychologists may charge a small gap fee. This helps cover the full cost of care and often reflects the psychologist’s level of experience, the type of service they provide, and the time they spend outside of sessions on planning and support.

We offer both options so we can provide high-quality care while keeping services accessible. If you’re unsure what’s best for you, our team is happy to help guide you.

Can I get bulk-billed sessions?

If you are an Australian medicare card holder, you can access bulk-billed psychology services with a valid mental health care plan

Do I need a mental health care plan?

Yes, a Mental Health Care Plan (MHCP) is a referral from your GP that lets you access Medicare rebates for psychology sessions. It’s how Medicare helps cover the cost of your care.

Without it, Medicare won’t provide a rebate — so having a MHCP is often needed to access bulk billing or to reduce the out-of-pocket cost.

It’s a simple process: you can even book an appointment with our GP at no cost to you if you require assistance.

What happens if I don't like my psychologist?

We understand that sometimes you might not click with your therapist. If this happens, we will give you the option to choose another psychologist more suited towards your needs.

What is the cancellation policy?

We ask for at least 24 hours’ notice if you need to cancel or reschedule your appointment. This gives us time to offer the spot to someone else who may be waiting.

If less than 24 hours’ notice is given, a late cancellation fee equal to 100% of the session fee will apply.

For bulk-billed clients, this fee will need to be paid privately, as Medicare does not cover missed appointments. Medicare rebates are also not available.

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